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Redbox Play Pass Program

Terms & Conditions


Effective as of: December 1, 2016


The Redbox Play Pass Program (“Program”) is brought to you by Redbox Automated Retail, LLC (doing business in Texas as DVD Rental by Redbox LLC) (“Redbox,” “we,” or “us”). The Program is governed by these Redbox Play Pass Program Terms & Conditions at http://www.redbox.com/redboxplaypass/terms (“Program Terms”) and the www.redbox.com (“Site”) Terms of Use at http://www.redbox.com/rentalterms (“Site Terms”), including, without limitation, the Disclaimers, Limitations of Liability, and Indemnity provisions contained in the Site Terms. These Program Terms are Additional Terms as defined in the Site Terms.  By participating in the Program you agree to these Program Terms and the Site Terms.

  • Overview:

The Program is a customer-reward program that is available to eligible Redbox customers (see Section 2, below). To participate, you must also have or create a standard member account with Redbox (“Rental Account”).  Once you have a Rental Account, you may then follow the instructions provided by Redbox to sign up for a Program account (“Redbox Play Pass Account”) via the Site or anywhere else that Redbox may make signing up for a Redbox Play Pass Account possible. Customers who sign up for a Redbox Play Pass Account (“Members”) will be able to earn “Points” with each Qualifying Activity (defined below). When you have earned one hundred (100) Points, those Points will be converted into a “Credit” and credited to your Rental Account.  You will be able to redeem your Credits through your Rental Account.


  • Eligibility & Registration:

The Program is open only to legal residents of one (1) of the fifty (50) United States, the District of Columbia, or Puerto Rico who are the age of majority in their jurisdiction of residence. A Rental Account in good standing is required to participate in the Program. You may be required to provide (or have already provided) a valid email address to register for a Redbox Play Pass Account.  When you enroll in the Program and create a Redbox Play Pass Account, you may be required to opt in to (or have already opted in to) receiving marketing messages from Redbox. Redbox may, in its sole discretion, sort registrants for a Redbox Play Pass Account into different marketing-message groups such that not all Program participants receive the same marketing messages.   You may opt-out of receiving marketing messages from Redbox at any time and doing so will not affect your ability to participate in the Program.  Do not participate in the Program if it is not legal to do so in your jurisdiction.  Redbox may limit the number of Program participants and may temporarily or permanently discontinue registering new Redbox Play Pass Accounts at any time and for any reason without notice to you. There is a limit of one (1) Redbox Play Pass Account per individual and email address.  You agree that you will not participate in the Program under more than one (1) Redbox Play Pass Account.  Corporations, groups, and associations are not eligible.

You agree to accept responsibility for all activities that occur under your Redbox Play Pass Account or password and you agree you will not sell, transfer or assign your membership or any membership rights. You are responsible for maintaining the confidentiality of your password and for restricting access to your computer (or other device, as applicable) so that others may not access your Redbox Play Pass Account.


  • Earning Points through Qualifying Activities; Conversion of Points to Credits:

The Program involves two important measurements: Points and Credits. Points are accumulated by Members through the completion of Qualifying Activities and represent the progress made by that Member towards earning a Credit. 

Points may be earned for performing qualifying activities, including renting and game titles from Redbox (each a “Qualifying Activity”).  Qualifying Activities only count towards the earning of Points once you have a valid Redbox Play Pass Account. Activities that occurred prior to your establishment of a Redbox Play Pass Account do not qualify for this Program and will not earn you Points. The conduct that constitutes a Qualifying Activity and the number of Points earned for such Qualifying Activity may be changed by Redbox from time-to-time in its sole and absolute discretion. The current schedule of Qualifying Activities and the number of Points that may be earned for performing each is available HERE and is subject to change. In addition to the Qualifying Activities generally available as part of the Program, Redbox may from time-to-time offer individual or specific Members one (1) or more bonus Credits or the ability to earn Points through the completion of certain activities or may offer all Members a one-time opportunity to earn Points in a new way (“Additional Qualifying Activities”).  Some Additional Qualifying Activities may not be open to all Members.  The details of an Additional Qualifying Activity, including a description of the conduct required and the number of Points available, will be as communicated to the eligible Member(s) by email or in another communication from Redbox.
Points will appear in your Redbox Play Pass Account within approximately twenty-four (24) hours of your completion of a Qualifying Activity.  For every one hundred (100) Points accrued, one hundred (100) Points will be converted into one (1) Credit and posted to your Rental Account.  Redbox may, from time-and-time and in its sole discretion, elect to award you additional rewards or incentives – separate from and in addition to a Credit. Redbox may from time-to-time change the number of Points required for a Credit or other terms of the Program related to Points or Credits. If Redbox changes the Program terms, it may or may not convert your existing Points or Credits into different amounts or values or may eliminate them completely, as will be communicated to the eligible Member(s) by email or other communication by Redbox, all in its sole discretion.



  • Redeeming Credits

Each Credit is redeemable for a one- (1-) day standard DVD rental or Blu-ray Disc® rental.   Credits are valid for use at any Redbox kiosk or when an item is reserved at either www.redbox.com or through the official Redbox mobile app for pick-up at the kiosk. Use of a Credit at the kiosk requires registering a valid payment card with your Redbox Play Pass Account and swiping that same card for your rental transaction at the kiosk. When using your Credits for a rental transaction, you may redeem a Credit by choosing to “apply” it to your purchase during the checkout process. You may be required to affirmatively apply Credits; any Credits you may have may not be automatically applied to transactions.  Multiple Credits may be redeemed in the same transaction with each other or with other credits, but Credits may not be combined with or used in the same transaction as any other offer, including promotional codes. Each Credit may be used only once and is not valid for prior rentals or reservations. At checkout for a rental transaction, if you elect to use credits and swipe the payment card associated with your Rental Account, the credit or credits in your Rental Account will be applied to your rental transaction for a qualifying item or items.  If you rent multiple qualifying items in one rental transaction or rent a single qualifying item for multiple days, Credits and any other credits will be applied automatically until your Rental Account has no more credits or you return the item or items.  Your payment card (necessary for any rental) will be charged the full daily rental rate for any additional items that are not covered and paid for with Credits, plus applicable tax (except for MD rental transactions for which additional tax is not charged) for the first night of rental, if applicable. Your payment card will be charged the full daily rental rate for all items plus applicable tax (except for MD rental transactions for which additional tax is not charged) for each day you do not return your rental by 9:00 pm local time (at the kiosk) after first rental night. You are solely responsible for all federal, state and local taxes and any other costs or expenses of accepting and using Credits or other rewards, unless Redbox specifically states otherwise in writing. Your redemption of Credits for rental activities is subject to Redbox’s rental terms, available at redbox.com/rentalterms (“Rental Terms”).

Redbox may from time-to-time permit the redemption of Credits for other activities.  For a schedule of Credit-redemption options currently offered by Redbox, please click HERE. Any use of Credits in connection with activities other than those specified by Redbox constitutes fraud and may be prosecuted.  For certain redemption activities, Redbox may explain the Credit-redemption process at the time of redemption.

Neither Points nor Credits have any monetary or cash value and they may not be redeemed for cash or any cash equivalent except under the Program. Points and Credits are not transferable and cannot be combined with other offers or with another person’s Points or Credits. Points and Credits are not your personal property, and are not descendible, may not be inherited, bartered, purchased or sold to any third party. Other exclusions and restrictions may apply. 


  • Loss of Points and Credits; Termination of Your Redbox Play Pass Account:

In addition to termination of the Program pursuant to Section 6, below, Redbox may also revoke your ability to participate in the Program for: (i) your abuse of the Program, including, without limitation, your use of any “bot,” macro, or other automated means to participate in the Program or to earn Points; (ii) your failure to follow these Program Terms, the Site Terms, the Rental Terms, and any other terms and conditions applicable to the Program; (iii) the attempted or actual sale of any of your Points, Credits, or your Redbox Play Pass Account; (iv) any misrepresentation by you; (v) suspension or termination of your Rental Account; or (vi) any other conduct deemed by Redbox, in its sole discretion, to be an abuse of the Program, to be detrimental to the interests of Redbox or its customers, or to be otherwise improper.  If your ability to participate in the Program is revoked, any unused Points or Credits will automatically expire and your future participation in the Program may be prohibited.  In addition, Redbox will have the right to take appropriate administrative or legal action, including criminal prosecution, as it deems necessary in its sole discretion. 

Redbox is not responsible for Points or Credits that expire, are lost or are redeemed due to fraudulent activity. Suspected illegal, fraudulent or other unauthorized use or misuse of Points or any other activity inconsistent with these Program Terms or the Site Terms will result in termination of your participation in the Program, which may result in the loss of all accumulated Points earned and Credits issued but not yet redeemed.

You agree to abide by the final and binding decisions of Redbox regarding the Program and your participation in it.  Redbox is the sole arbiter of all issues relating to the Program, including a decision to remove Points or Credits or to deny rewards, and all of Redbox’s decisions relating to the Program are final.

You may elect to terminate your Redbox Play Pass Account at any time by contacting Redbox at 1-866-REDBOX3 (1-866-733-2693). If you remain eligible for a Rental Account, termination of your Redbox Play Pass Account will not affect your Rental Account or any other types of credits previously issued to you and posted to your Rental Account.  However, upon termination of your Redbox Play Pass Account, any Points associated with your Rental Account will automatically expire and be forfeited.  If you later elect to re-enroll in the Program, you will not have access to any Points associated with your previous Redbox Play Pass Account and your beginning balance of Points will be zero.  Because having a Rental Account is a requirement in order to have a Redbox Play Pass Account, termination of your Rental Account (either by you or by Redbox) will result in the automatic termination of your Redbox Play Pass Account and the forfeiture of any Points and Credits then associated with your Accounts.


  • Modification of These Program Terms & Termination of the Program:

We reserve the right to modify these Program Terms from time-to-time, with reasonable notice to Members as described in this section. We will notify you of changes to the Program Terms by posting them to the Site and may also notify you by email to the address then associated with your Redbox Play Pass Account. The updated Program Terms will be effective as of the time of posting, or upon such later date or by such other method as specified by Redbox. The updated Program Terms will apply to your participation in the Program beginning as of their effective date.  We also reserve the right to change, from time-to-time, the conditions for participation in the Program, the activities that earn Points or the number of Points awarded for those activities, redemption requirements, Credit values, the type of rewards for which Credits may be redeemed, or the mechanism for redeeming Credits.  WE RESERVE THE RIGHT TO TERMINATE THE PROGRAM COMPLETELY BY PROVIDING YOU WITH SIXTY (60) DAYS’ WRITTEN NOTICE OF THE IMPENDING TERMINATION TO THE EMAIL ADDRESS ASSOCIATED WITH YOUR REDBOX PLAY PASS ACCOUNT.  In the event of such termination, your sole remedy will be to complete additional Qualifying Activities to earn additional Points sufficient to cause your then-outstanding Points to be converted into a Credit prior to the effective termination of the Program.

All questions or disputes regarding eligibility for the Program, collecting or redemption of Points or Credits, or a Member’s compliance with these Program Terms will be resolved by Redbox in its sole and absolute discretion.

If you have any questions about your Redbox Play Pass Account or the Redbox Play Pass Program, please visit us at https://redbox.custhelp.com/app/answers/categories/c/41.