These Terms of Use govern your use of the Vending Kiosks ("Kiosks") operated by us, Redbox Automated Retail, LLC ("Redbox"), also doing business in the State of Texas under the assumed name of DVD Rental by Redbox LLC. By using our Kiosks, you accept and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, please don't use our Kiosks. These Terms of Use are a contract between you and Redbox and apply to your use of our Kiosks. These Terms of Use affect your rights and you should read them carefully. We reserve the right, from time to time, with or without notice to you, to change these Terms of Use in our sole and absolute discretion. It is your responsibility to regularly review these Terms of Use to ensure that you agree to the then-current Terms. Your continued use of our Kiosks following the posting of changes will mean that you accept and agree to the changes.
When you rent media from our Kiosks (an "Item"), you will be charged the applicable rate per Item (the "Rental Charge") plus tax, if applicable, for the initial Rental Period (as defined below). Subject to the terms below, you can keep the Item as long as you like and return it to any of our Kiosks. You will not be charged any additional Rental Charge if you return the Item to any of our Kiosks prior to 9:00 p.m. (local time), except as otherwise provided at certain Kiosk locations, on the day following your date of rental (each such period is referred to as a "Rental Period"). If you return the Item at any time after the 1st Rental Period, you will be charged the Rental Charge plus tax, if applicable, for each additional Rental Period that you keep the Item. If however, you do not return an Item within the maximum rental period (which varies from item to Item) you will be charged the "Maximum Charge" (which varies from item to item), from which we will deduct your first night's rental but will charge you any applicable taxes. In such an event the Item is yours to keep. In the event you use a valid and unexpired promotional code provided by us when renting an Item from our Kiosks, the specific terms of the promotion associated with such promotional code will govern your rental.
For example, if you rent an Item prior to 9:00 p.m. on Monday, you will be charged the Rental Charge plus tax, if applicable, at the time of the rental. If you return the Item prior to 9:00 p.m. on Tuesday, you will not be charged any additional Rental Charges. If you return the Item after 9:00 p.m. on Tuesday, but before 9:00 p.m. on Wednesday, you will be charged an additional Rental Charge plus tax, if applicable, for the one additional Rental Period that you kept the Item. If instead you return the Item after 9:00 p.m. on Wednesday, but before 9:00 p.m. on Thursday, you will be charged an additional 2 Rental Charges plus tax, if applicable, for the two additional Rental Periods that you kept the Item.
When available, you may reserve the rental of an Item at one of our Kiosks by using our online reservation system. We will hold your reservation until 9:00 p.m. the day after you place your reservation, for which you will be charged the applicable Rental Charge for one day even if you don't actually retrieve the Item from the Kiosk for which you made the reservation. This charge is in consideration of our holding the Item for you and not releasing it for rental to another customer. Your rental reservation is only valid at the Kiosk for which you made the reservation and is non-transferable. By way of example, if you reserve an Item at 5:00 pm on Monday, retrieve the Item at 5:00 pm on the following Tuesday, and return it to one of our Kiosks at 5:00 pm on the following Wednesday, you'll be charged for a second Rental Period.
If an Item is returned damaged, as determined by us in our sole and absolute discretion, we reserve the right to assess additional fees in an amount, together with all applicable Rental Charges, not to exceed the Maximum Charge.
At the time of rental, Redbox will seek an authorization from your payment card company equal to the Rental Charge for the first Rental Period for each Item that you rent. If this authorization is received, the actual charge to your account at the time of rental will be only for the Rental Charge for the first Rental Period. Redbox is authorized to charge your payment card for any additional Rental Charges and fees that you may incur. You agree to provide us with an alternate, valid payment card if any additional Rental Charges or fees are declined for any reason. If your payment card is declined, we reserve the right to charge you interest for overdue charges at the then-highest current rate allowable on Illinois contracts. You also agree to pay all collection fees, including but not limited to reasonable attorneys fees.
All sales are final and non-returnable. Except as required by applicable law, we will not accept any returns of Items purchased from our Kiosks.
By using our service and Kiosks, you are acknowledging and representing that you are 18 years of age or older and that you are using a payment card that is validly issued in your name for your rental or purchase of Item(s) from our Kiosks. Individuals under the age of 18 may, however, utilize our Kiosks, but only with the permission and involvement of a parent or legal guardian.
Promo codes are valid at Redbox locations only and cannot be redeemed online. Promo codes are valid for the first Rental Period only. Your payment card is necessary to redeem your promo code and will be charged for each additional Rental Period after the promotional Rental Period. Promo codes are not transferable, not for resale, and cannot be combined with other offers. Limit one promo code per transaction. To use a promo code, you may be required to enter a valid email address and/or zip code. Unless otherwise stated on a promo card or in the terms and conditions applicable to any specific promotion, promo codes are expected to be used within 45 days, and we reserve the right to terminate a promotion or promotion code at any time. If you have an outstanding, unpaid balance with us, you are not eligible to use a promo code.
When you rent media from any of our Kiosks, you may request to receive an email receipt of your rental or purchase. By requesting an email receipt, you consent to receiving electronic communications from us. These communications may include notices, disclosures, agreements, product specials, discounts and promotions. If you do not wish to receive any communications, you may elect to unsubscribe to all communications via the Website link provided in non-transactional email communications to you. If you terminate your subscription to non-transactional communications, you will no longer receive transaction receipts via email from us. You acknowledge that the content of our emails may contain materials copyrighted by us or third-party organizations. Copyrighted materials cannot be copied, published, reprinted, reengineered, translated, hosted, or otherwise distributed by any means without explicit permission from the copyright holder.
We consider your privacy to be of utmost importance. Our personal information practices are governed by our
Privacy Policy, the terms of which are incorporated herein. Please review our Privacy Policy on our Website at
www.redbox.com to understand our practices.
OUR SERVICE AND KIOSKS AND ALL ITEMS RENTED OR SOLD FROM OUR KIOSKS ARE PROVIDED "AS IS" AND WITH ALL FAULTS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO OUR SERVICE OR KIOSKS OR THE CONDITION OF ANY ITEM RENTED OR SOLD FROM OUR KIOSKS AND WE HAVE NO RESPONSIBILITY FOR ANY PATENT OR LATENT DEFECTS IN SUCH ITEMS. WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN ANY CONTENT PROVIDED IN OUR KIOSKS OR FOR ANY CONTENT IN ANY ITEM RENTED OR SOLD FROM OUR KIOSKS, ANY FAILURES, DELAYS, OR INTERRUPTIONS IN OUR SERVICE, OUR KIOSKS OR OUR DELIVERY OF MEDIA, ANY LOSSES OR DAMAGES ARISING FROM THE USE OF THE CONTENT PROVIDED IN OUR KIOSKS, OR ANY CONDUCT BY USERS OF OUR SERVICE OR KIOSKS. WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, INCLUDING, FOR EXAMPLE, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA OUR KIOSKS IS ACCURATE, COMPLETE OR CURRENT.
IN NO EVENT SHALL WE, OUR MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF OUR KIOSKS OR MEDIA, THEIR CONTENTS OR OUR SERVICE. IF ANY APPLICABLE AUTHORITY HOLDS ANY PORTION OF THIS SECTION TO BE UNENFORCEABLE, THEN LIABILITY WILL BE LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY APPLICABLE LAW.
YOU ACKNOWLEDGE THAT YOU WILL BE FULLY LIABLE FOR ALL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM YOUR USE OF OUR SERVICE AND KIOSKS.
Any and all title, ownership rights, and intellectual property rights concerning any ideas, concepts, suggestions, materials and the like that you provide to us regarding our business, the Kiosks, www.redbox.com, or our software shall become our exclusive property and may be used for our business purposes in our sole discretion without any payment, accounting, remuneration or attribution to you.
We reserve the right to terminate or restrict your use of our service and Kiosks, without notice, for any or no reason whatsoever.
These Terms of Use, your access and use of the Kiosks, and the relationship between you and us are governed by the laws of the state of Illinois, without giving effect to its conflict of law provisions. You and Redbox both agree to submit to the personal and exclusive jurisdiction of the courts of the state of Illinois. Regardless of any statute or law to the contrary, any claim or cause of action (whether arising in contract or tort, law or equity) by you arising out of or related to these Terms of Use, your access and use of the Kiosks, or the relationship between you and us, must be filed within one (1) year after such claim or cause of action arose or be forever barred.
If you should have any questions or comments regarding our service or Kiosks, please contact our toll-free customer service phone number: 1-866-733-2693. We have trained customer service representatives who provide live phone coverage 70 hours per week and 24 hours per day / 7 days per week voicemail coverage.
These Terms of Use (which includes all current and future Terms of Use) embodies the entire understanding between the parties with respect to the subject matter hereof and supersedes any and all prior understandings and agreements, oral or written, relating to the subject matter. If any provision of these Terms of Use is or becomes illegal, invalid or unenforceable in any jurisdiction, the illegality, invalidity or unenforceability of that provision will not affect the legality, validity or enforceability of the remainder of the provision or the remaining provisions of these Terms of Use, as the case may be, or the legality, validity or enforceability of that provision or part thereof in any other jurisdiction. The business practices of Redbox do not necessarily reflect the practices of our clients, and accordingly, when permitted by law, our clients do not incur liability associated with your application for any membership with us or with respect to your payment transactions at any of our Kiosks.
Document #: 193332_Auth-v6